Terms of use and privacy

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Last updated: August 9, 2019

1.- Owner and Controller

The owner of this website and the data controller of this website is Maieutics Research Solutions S.L. (hereinafter the “Service”), with address at Calle Princesa, 78 - p. 2, Granollers, 08401, Barcelona, Spain, N.I.F number B64497449.

Maieutics Research Solutions S.L. is registered with the Commercial Registry of Barcelona, Tomo/I.R.U.S. 1000372549051, folio 1, inscripción 3 y con hoja Hoja B 483823

Email: legal@maieuticsresearch.com

The use of the website attributes the status of user, and with it, you accept the terms and conditions indicated below.

2.- External Links

The website may link to other websites.

However, we do not exercise any control over these sites or their content, which are actually subject to their own terms and conditions. Nor do we assume any association or responsibility for them, nor do we guarantee their technical availability, quality, reliability, accuracy or veracity.

3.- Intellectual and Industrial Property

The Service is the owner or licensee of all intellectual and industrial property rights of its website, as well as the elements contained therein.

Therefore, the reproduction, distribution, public communication and transformation of all or part of the contents of this website, for commercial purposes, on any medium and by any technical means, without the authorization of the Service, is expressly prohibited.

4.- Data Protection

4.1.- Information collected

The personal and non-personal information collected will vary depending on your use of the website and its features.

The personal and non-personal information collected will reach us in two ways: 1) automatically collected 2) voluntarily provided by you.

4.1.1.- Automatically collected data

This information will consist of:

  • Information collected through cookies or similar mechanisms stored on your device, always with your consent. Consult our Cookie Policy for more information.
  • The IP from which the connection is made, the type of device used and its characteristics, the operating system version, the browser type, the language, the date, the country, the time of the request, the referral URL or the mobile network used, among others.
  • Website usage data and possible errors detected during its use, such as pages not found or erroneous displays.

4.1.2.- Voluntarily provided data

This information will consist of:

  • The information contained in messages sent through the site’s contact channels. For example, your email, alias or name, subject or message.
  • Personal or non-personal information required to leave a comment on blog posts, such as the comment content, name, email, and website.
  • The data provided to register as a user. For example, your email, alias or name, subject or message.
  • Personal information required to subscribe to the newsletter, such as your email address.

4.2.- Rights

We inform you that the completion of the forms is voluntary. However, if you do not fill in the mandatory fields (marked with an asterisk) the use of some website functions will not be possible or will be limited.

The personal data you provide us will be incorporated and processed in the files owned by the Service, in order to respond to your requests.

You can exercise your rights of access, rectification, suppression, limitation of your processing, opposition and portability of your personal data at any time by email to: legal@maieuticsresearch.com or postal address: Calle Princesa, 78 - p. 2, Granollers, 08401, Barcelona, Spain.

In both cases, you must identify yourself with your full name, in addition to a copy of your ID or national ID.

Here you can find the different models to exercise such rights.

In the event that you have given consent for a specific purpose, you have the right to withdraw consent at any time, without affecting the lawfulness of the processing based on consent prior to its withdrawal.

Furthermore, if you consider that there is a problem with the way we are handling your data, you can direct your complaints to the appropriate data protection authority, with the Spanish Data Protection Agency being the indicated one in the case of Spain.

4.3.- Use of Data

The data provided to the Service will be used to:

  • Respond to your requests, the legal basis being our legitimate interest in responding to and resolving our users’ queries.
  • Facilitate your access as a user to our services, the legal basis being our legitimate interest in providing and managing the service.
  • Publish your comments within the blog section of our website, the legal basis being your consent.
  • Send you our latest news and updates through our newsletter, the legal basis being your consent.

4.3.1.- In emails and contact forms

The website has SSL encryption that allows the user to securely send their personal data through standard contact forms.

The personal data collected will be subject to automated processing and incorporated into the corresponding files of the activity register owned by the Service.

In that sense:

  • We will receive your IP, which will be used to check the origin of the message in order to offer you appropriate recommendations (for example, presenting the information in the correct language) and to detect possible irregularities (for example, possible cyberattack attempts on the Service), as well as data related to your ISP.
  • Likewise, you can provide us with your data by phone, email and other indicated means of communication.

4.3.2.- On social networks

We have profiles on some of the main social networks on the Internet, the Service being responsible for the processing in relation to the data published on them (for example, photos uploaded by the Service showing people’s faces).

This data will be processed as the social network allows for corporate profiles. Therefore, we may inform, when the law does not prohibit it, our followers by any means that the social network allows about their activities or offers, as well as provide a personalized customer service.

Under no circumstances will we extract data from social networks, unless the user’s specific and express consent for this is obtained.

When, due to the very nature of social networks, exercising your rights depends on modifying your profile, we will help and advise you to the best of our ability.

4.4.- Data retention

Below is how long the data processed by the Service is kept:

  • Disaggregated data will be retained indefinitely.
  • Customer data will be kept for the minimum necessary period, and may be retained up to:
  • 5 years, according to article 1964 of the Civil Code (personal actions without a special period).
  • 6 years, according to article 30 of the Commercial Code (accounting books or invoices, for example).
  • User data uploaded by the Service to pages and profiles on social networks will be kept from when the user offers their consent until they withdraw it.
  • The data provided for the newsletter will be kept from when the user offers their consent until they withdraw it.

5.- Service Providers and others

There are third parties who manage part of the Service.

The Service requires them to comply with this Privacy Policy where applicable, and they must also have their own. However, the Service will not be responsible for compliance with said policy.

Under some circumstances, the Service may share, use, preserve or disclose Personal Information with third parties, in a non-aggregated form:

  • To provide the Service:

Service providers who provide or perform functions on our behalf, including payment processing, analytics or data hosting. Service providers may collect and have access to the information necessary for them to perform their functions, but they are not permitted to share or use the information for any other purpose.

  • To cooperate with competent authorities:

If we believe it is reasonably necessary to satisfy any law or legal process. In any case, we will only provide the required information.

If necessary to detect, prevent or otherwise address and prosecute fraud, security or technical issues related to the Service.

6.- Responsibility

To the extent permitted by law, the Service is not responsible for: **a)** errors or omissions in the content; **b)** the lack of availability of the website; or **c)** the transmission of malicious programs in the content, despite having adopted all reasonable technological measures to prevent it.

7.- Modifications

The Service reserves the right to make the modifications it deems appropriate to its website without prior notice, being able to change, delete or add both the content and services provided through it and the way in which they are presented.

On the other hand, these terms and conditions may change at any time. Modifications will take effect from the moment of their publication.

8.- Cookies

Consult our Cookie Policy to learn about our use of them.